All Freelancers Limited always provides the best services to all clients. However, in some cases where we have to issue a refund against any customer’s order, these refund policies will be applied.
If Payment is Paid More Than Actual Cost:
If a customer accidentally pays a price that is more than the actual cost, then the company will refund the amount that will be exceeded by more than the actual amount. For example, if a payment is doubled by £300, the actual payment is £150, then we will refund the rest of £150 (the amount paid more than the actual) within three days. Please note that always check the payment confirmation message that you get, the order form confirmation and a statement of your paying account or credit card to match that payment is done accurately. If payment is made more or twice, then instantly inform us on our customer support live chat or drop us an email through the Contact Us form.
If the Writer is Not Available:
Although we have writers available for all kinds of projects, in some cases, if a customer has some special requirements and we do not have a writer available, or when a writer is busy, or the order is not doable, we will refund the entire amount.
Deadline Missed:
Although we always provide the best services within the deadline provided by customers, however, in some cases, like any political issue in the country, like the situation of war, natural disaster, terrorism or any damage to our head office for any reason, there may be a delay in delivery. For such reasons, we don’t provide a guarantee of a refund. In cases where the deadline is missed due to the customer’s non-availability or not responding to our queries, then we will not provide any refund. If the deadline is missed due to any other reason, such as the company’s fault, then we will issue a 100% refund of all money.
Work Rejected:
At our company, we are committed to delivering top-quality solutions for our customers. Each piece of content undergoes thorough review by our Quality Assurance department before submission. To ensure complete satisfaction, we provide clients with plagiarism and AI detection reports from Turnitin. We stand by the quality of our work and offer a 100% refund if the client rejects the content based on the following criteria:
- If there is 40% or more plagiarism in the solution document, a refund will be issued 100%.
- If the content is not written according to the requirements and topic provided by the customer, a 100% refund will be issued.
- If the content is written with below-standard English grammar or with lots of spelling mistakes, then we will issue a 100% refund.
It must be noted that we offer each customer a free revision facility for any content issue. A refund for the above scenarios will be issued only if the customer rejects the order after 5 revisions.
Order Cancellation Policy
Within 24 Hours of Placing Order:
Please note that for each order placed on our website, our payment processor charges a fee that is deducted from our account, and we have to pay an additional cost for refund issuance. So, if a customer places an order and then cancels it immediately for any reason, we will issue 90% of the total amount. If 3 hours pass and the customer wants to cancel the order, we will issue a 75% refund of his actual amount.
Within 2-3 Days of Order Confirmation:
As soon as an order is placed on our website, within a couple of hours, a writer is assigned to work on that order. If in case a writer is assigned and the customer gets a confirmation email from the writer and then wants to cancel his order, we will issue 50% refund of his total amount. If the writer has started work and provided the initial draft to the customer, no refund will be issued.
After 3 Days of Order Confirmation:
If 3 days have passed and the customer wants to cancel his order, no refund will be issued in this case.
